Connecting ChatGPT is a consultant feature, and it’s rolled out gradually. If LiftAI tells you the connector is disabled for your account, it isn’t turned on for you yet. It’s also off whenever the Lift AI Assistant is off for you. See Get help.
Before you start
You sign in to the connection with your LiftAI email and password. If you usually sign in with an emailed link and have never set a password, set a password first. Which ChatGPT plans and workspace roles can add a custom MCP server is up to OpenAI. Per OpenAI’s help article Connecting custom MCP servers in ChatGPT, custom MCP servers are added from Plugins in ChatGPT on the web, and in a Business workspace only admins and owners can add one. In an Enterprise or Edu workspace, admins can also give that permission to other members. If you can’t add a server yourself, ask your workspace admin. If an admin has already added LiftAI for your workspace, ask them how you connect. If your ChatGPT has no Plugins option, see Connect through the Apps settings.Connect ChatGPT
The steps below follow OpenAI’s help article. ChatGPT’s menus change from time to time, so if a label doesn’t match what you see, check the article.1
Add LiftAI as a custom MCP server
In ChatGPT on the web, go to Plugins, select the plus button, then select Add custom MCP server. Name it LiftAI, and under Connection enter this URL:
2
Set up sign-in and create the plugin
For authentication, choose OAuth. LiftAI doesn’t give you a client ID or secret, so leave those fields blank. Review the risk warning, select I understand and want to continue, then select Create as a plugin.ChatGPT then opens a LiftAI page in your browser so you can sign in. OpenAI’s help article places this during the tool scan; it may instead come the first time you use a LiftAI tool.
3
Sign in to LiftAI
On the Sign in to Lift AI page, enter your LiftAI email and password, then select Sign in.
4
Review what you're allowing
The next page names the application asking to connect and lists what it will be able to do, whose data it can read, what it can’t do, and how to turn it off later. It also shows the address LiftAI sends the connection to.ChatGPT registers itself when you add the server, so LiftAI can’t confirm who runs it and marks it as an Unverified application. That’s expected here. Continue only if you started the connection from ChatGPT yourself and the address shown is chatgpt.com.
5
Allow the connection
Select Allow to connect, or Cancel to stop without connecting anything. Once you allow it, go back to ChatGPT. If you haven’t installed the plugin yet, review the LiftAI tools it found and install it. Then start a new conversation, type @, select LiftAI, and ask your question.
Connect through the Apps settings
If your ChatGPT has no Plugins option, OpenAI’s help article also describes an older flow that creates a custom app from the Apps settings with developer mode. In outline:1
Turn on developer mode
Per OpenAI’s help article, developer mode is under Settings > Apps > Advanced settings. Turn it on there. In a workspace, an admin may have to turn it on for you.
2
Create the app
Go to Apps > Create. Name it LiftAI, enter
https://mcp.liftai.com/mcp as the MCP server URL, and choose OAuth, leaving the client ID and secret blank. Then select Scan Tools.3
Sign in and allow
ChatGPT opens the LiftAI sign-in page. Sign in, review the next page, and select Allow, as in the sign-in, review, and allow steps above.
4
Finish creating the app
Back in ChatGPT, wait for the tool scan to finish, then select Create. Start a new conversation, choose LiftAI from the tools in the message box, and ask your question.
What ChatGPT can do
ChatGPT can look things up in LiftAI and read them. It can:- Find your portfolios, properties, and vendors by name.
- List and read invoices, service tickets, and elevator units.
- Read portfolio performance: callback and emergency callback rates, maintenance completion, on-time response, a monthly trend, figures by property and by vendor, and spend by category.
- Show maintenance coverage for a property or elevator: which maintenance periods are done, partial, skipped, have no record, or are still open, with the visits behind each one.
- Summarize callbacks and entrapments per elevator, with each elevator’s annual rate and the allowances in its contract.
- List certificates that expire soon and violations that are still open, most urgent first.
- Look up and read articles in the LiftAI help center.
What ChatGPT can’t do
The connection is read-only. ChatGPT can’t create, change, or delete anything in LiftAI, including invoices, tickets, documents, and settings, and it can’t upload documents. To act on something ChatGPT finds, open it in LiftAI.Whose data ChatGPT can read
ChatGPT reads the same records you see when you sign in to LiftAI: properties, tickets, invoices, and compliance records in the customer accounts you belong to. Elevator units reach a little further, as they do in LiftAI itself. ChatGPT can also read units on properties your consultancy manages, or on a billing account you belong to, even when the property is in a customer account you aren’t a member of.ChatGPT’s answers are generated and can be incomplete or wrong. For decisions that matter, check the record in LiftAI.
Disconnect ChatGPT
- In ChatGPT: remove the LiftAI plugin or app in ChatGPT. ChatGPT stops calling LiftAI.
- At LiftAI: to revoke the access on LiftAI’s side as well, email support@liftai.com and say which application to disconnect.
- Change or reset your password: this disconnects ChatGPT, along with every other connection on your account. You can reconnect afterwards with your new password.
Next steps
- Connect Claude to LiftAI
- What the Lift AI Assistant can and can’t do
- Something not working? See Get help.