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Tickets come into Lift AI two ways: entered by hand or pulled automatically from an uploaded document. This article shows you how to tell whether a ticket’s data was processed automatically and may need a check, and how to spot properties that are missing ticket data for a period.
Checking ticket data coverage across properties is limited to the consultant role.

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Spot tickets processed automatically

When Lift AI creates a ticket by reading an uploaded document, it marks that ticket as processed by AI. On the Tickets table, this appears as an indicator in the ticket’s row, with a note that the ticket was processed by AI and may require verification. Treat a processed by AI ticket as a draft worth a quick review: open it and confirm the times, cars, and work details against the source document before relying on it. See Edit a ticket and its fields to make corrections.

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See which properties are missing ticket data

To check coverage across your portfolio rather than a single ticket, use the Properties with no ticket data in selected period panel on the Portfolio overview.
1

Open the Portfolio overview

Select Portfolio in the navigation and stay on the Overview view.
2

Find the coverage panel

Scroll to Properties with no ticket data in selected period. It shows how many of your properties have ticket data for the selected date range.
3

Drill into a provider

Expand a service provider to list its properties that are missing ticket data for the period. Select a property to open its details.
Use the Active contract service provider only toggle to limit the list to providers under an active contract. Change the date range to check coverage for a different period.
When every property has data for the period, the panel shows a confirmation that all properties have ticket data for the selected period.