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The Tickets page is where every service record for your portfolio lives: callbacks, emergency responses, maintenance visits, modernizations, inspections, and repairs. Use this article to open the page, filter to the records you need, and read a ticket’s full details.
Tickets are available to the consultant and client roles. Consultants can also act on tickets (edit, delete, attach files); clients can view tickets and download their files.

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Open the Tickets page

Select Tickets in the main navigation. The page opens to a table of tickets for the date range currently selected in your portfolio. See Get around Lift AI for how the navigation and date range work. At the top of the page, a performance summary shows how this set of tickets is trending. See Track maintenance performance from tickets.

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Read the table

Each row is one ticket. The table shows columns including:
  • Ticket # — the ticket’s identifier.
  • Entry Type — the kind of service, such as Regular Callback or Maintenance Visit. See Understand the ticket types.
  • Arrival Time — when work began, shown in the property’s time zone.
  • Property and Portfolio — where the work was performed. For consultants, the property name links to the property details page.
  • Provider — the service provider who did the work.
  • Problem Description and Work Performed — what happened and what was done.
Some columns are hidden by default. Use the Columns button in the table toolbar to show or hide columns such as Departure Time, Call Time, and the time-tracking fields.

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Search and filter

1

Quick search

Use the search box at the top of the page to filter across tickets, including by property and provider name.
2

Column filters

Filter the Entry Type column to one or more types, or filter the Property column to a single property. Sort a column by selecting its header.
3

Date range

Tickets are scoped to the selected date range. Change the range to widen or narrow the records you see.

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Open a ticket’s details

Select a row to expand it. The expanded panel shows the full record — call, arrival, and departure times; the cars serviced; problem details; work performed; and a File entry to download the source document. See Download a ticket’s file.
Use Export in the table toolbar to download the current, filtered set of tickets as a file for reporting outside Lift AI.
A ticket that was created automatically from an uploaded document is marked as processed by AI, a sign it may need a quick check for accuracy. See Check a ticket’s data status.