When a ticket has a document attached — such as the service report or work order it was created from — you can download that file directly from the ticket. Use this article to find and download it.
Downloading a ticket’s file is available to the consultant and client roles.
Download the file
Expand the ticket
Select the row to expand it and reveal the full ticket details.
Download from the File entry
In the File entry, select Download to get the attached document.
If a ticket has no attached document, the File entry shows a dash (-) instead of a download link. Not every ticket has a source file — see Add attachments to a ticket. Depending on your browser, the file may open in a new tab rather than saving directly. If that happens, use your browser’s own download control to save it.
