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When a vendor goes quiet after you’ve sent a dispute, you can send a follow-up to chase a response. The dispute agent drafts the follow-up for you, tracks how many you’ve sent, and flags the dispute when it needs your attention.

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Send a follow-up

A dispute that’s waiting on the vendor shows as Awaiting Vendor in the status header on the Dispute tab. When the agent suggests chasing the vendor, it surfaces a follow-up action in the suggestion banner.
1

Open the Dispute tab

Open the invoice and go to the Dispute tab. The status header shows the current status and how long it’s been since your last contact with the vendor.
2

Generate the follow-up draft

Use the suggested follow-up action. The agent generates a follow-up email draft, marked with an AI Draft chip, that references the original dispute.
3

Review, edit, and send

Check the recipient, subject, and body, edit anything you want, then choose Send Email. For details on editing and sending, see Draft and send a dispute email.
The follow-up reuses the dispute’s existing recipient and CC addresses, so it stays on the same thread as the original dispute email.

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The follow-up counter and limit

The status header shows a follow-up count against a maximum, for example Follow-ups: 1/3. The default maximum is 3 follow-ups. The count appears once you’ve sent at least one follow-up.
Use the count to gauge how hard you’ve already pushed. If you’re approaching the limit with no response, it may be time to resolve or withdraw the dispute rather than keep chasing. See Resolve a dispute and record savings and Withdraw or reopen a dispute.

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Days since last contact

When a dispute is active, the status header shows a days since last contact indicator (for example, 12d since last contact). This counts the days since the last communication on the dispute and helps you spot disputes that have gone stale.

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The attention badge on the Dispute tab

The Dispute tab shows a red dot badge when the dispute needs action. The badge appears when:
  • the dispute is active, or
  • the dispute is awaiting the vendor and it’s been 10 or more days since your last contact.
Use the badge as a prompt to come back to a stalled dispute and decide whether to follow up, resolve, or withdraw.