Skip to main content
The Bottom 5 Properties Performance widget surfaces the properties in your portfolio that are performing worst, so you can focus attention where it’s needed most.
The Bottom 5 widget is available to the consultant role. It reflects the date range and any region or service-provider selection set in the page filters.

​
Find the Bottom 5 widget

1

Open Portfolio

Select Portfolio in the main navigation, on the Overview view. See Browse your property portfolio.
2

Scroll to Bottom 5 Properties Performance

The widget lists up to five properties, each with its callback rate, callbacks, emergency call rate, emergency calls, maintenance completion, and maintenance visits. The service provider appears under each property name.

​
Act on a worst performer

  • Select a property’s name to open its detail page and investigate. See Open a property’s details.
  • Select SEE ALL to switch to the Portfolio Table view, sorted so the highest emergency-call properties are at the top, where you can review every property and its KPIs.
For what each metric means, see Read property performance KPIs.
A property can land in the Bottom 5 because of a single bad month. Widen the date range to check whether it’s a one-off or a sustained trend before raising it with the service provider.