After you send a support request, it goes straight to the LiftAI team. Here’s what to expect.
You get an email acknowledgment
Once your request is received, LiftAI sends an acknowledgment to your email address. This confirms the team has your request — there’s nothing more you need to do to make sure it arrived.
Don’t see it? Check your spam or junk folder, and confirm the email on your account is current. If the acknowledgment never arrives, your request may not have gone through — try submitting it again or email support@liftai.com. The team reviews your request
A member of the LiftAI team reviews each request and decides how to handle it based on the category and details you provided. Response time depends on the nature of your request.
How to follow up
To add detail or ask about progress, reply to the acknowledgment email. Your reply reaches the LiftAI team and is attached to your original request, so there’s no need to start a new one.
Keep everything in the same email thread. Replying to the acknowledgment keeps your follow-ups together; starting a fresh email creates a separate request the team has to connect manually.
