The consultant and client roles both see the Performance KPIs on the Portfolio Overview. The per-property Overview tab and the Elevators tab live on a property’s detail page, which only consultants can open — so clients see these KPIs on the Portfolio Overview only. The numbers reflect the date range set in the page filters, so changing the period changes them.
The metrics
Maintenance Visits
How many maintenance visits the elevators received in the selected period. Select the metric to jump to the matching visit tickets.
Maintenance Completion
The share of scheduled maintenance that was actually completed. A higher percentage is better; Lift AI flags values below target so you can spot buildings where the service provider is falling behind.
Callbacks and Callback Rate
Callbacks counts how many times an elevator broke down in the period. The Annualized Callback Rate projects that to a per-year rate per elevator, so you can compare buildings of different sizes. A lower rate is better.
Emergency Calls and Emergency Call Rate
Emergency Calls counts breakdowns that caused an entrapment or other urgent situation. The Annualized Emergency Call Rate expresses how often, per year, an elevator breaks down in a way that traps a passenger or demands an urgent response. A lower rate is better.
Where these appear
- Portfolio Overview — all four KPIs (including Maintenance Completion) summarized across your whole selection. See Browse your property portfolio.
- Property Overview tab — Maintenance Visits, Emergency Calls / Rate, and Callbacks / Rate for that one property. (Maintenance Completion isn’t shown here — find it on the Portfolio Overview or, per elevator, on the Elevators tab.) See Open a property’s details.
- Elevators tab — the metrics, including Maintenance Completion, broken down per elevator with good/needs-attention indicators. See View an individual lift.