When a dispute reaches an outcome — the vendor issues a credit, sends a corrected invoice, or rejects your claim — you close it by marking it resolved. Resolving records the outcome, the settled amount, and any savings against the dispute.
Mark a dispute resolved
Open the Dispute tab
Open the invoice and go to the Dispute tab. While a dispute is active, you’ll see a Mark Resolved action.
Choose a resolution type
Select the resolution type that matches the outcome (see the types below).
Enter the settled amount
For Credit Issued and Adjusted Invoice Received, enter the final settled amount — the amount that will actually be billed after the dispute (enter 0 if the charge was fully credited). The settled-amount field doesn’t appear for the other resolution types.
Add notes (optional)
Add any notes about how the dispute was settled.
Submit
Choose Mark Resolved. The dispute moves to Resolved and the outcome is recorded.
Resolution types
| Type | What it means |
|---|
| Credit Issued | The vendor agreed and issued a credit for the disputed amount. |
| Adjusted Invoice Received | The vendor sent a corrected invoice. See Handle a vendor’s adjusted invoice. |
| Vendor Rejected | The vendor rejected the dispute. The original amount stands and no savings are recorded. |
| Withdrawn | The dispute was closed without a vendor outcome. To withdraw, see Withdraw or reopen a dispute. |
| Other | Any outcome not covered above. |
Vendor Rejected means the dispute was unsuccessful and the original invoice amount stands. No savings are recorded for a rejected dispute.
Recorded savings
When a resolution records savings, the dispute shows a green Saved $X chip and the resolution details list the Settled Amount and the Savings. Savings reflect the amount taken off the original charge as a result of the dispute. A resolution with no savings (such as Vendor Rejected) won’t show a savings figure.
