Track and categorize a vendor's response

After you send a dispute email, the dispute waits on the vendor. When the vendor replies, LiftAI logs the message, analyzes it, and tells you where the vendor stands — so you can decide what to do next.

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The communication timeline

Every message in a dispute is recorded in the dispute’s communication history on the Dispute tab. Each entry shows its type (dispute email sent, data request, follow-up, vendor response, and so on), the subject and body, the sender, and any attachments. While the dispute is awaiting the vendor, the panel polls for new activity and shows a Monitoring indicator with “Waiting for vendor response.” You don’t need to refresh manually.

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How a reply is analyzed

When a vendor reply arrives, it routes back automatically through the dispute’s encoded reply-to address, lands in the timeline, and is auto-analyzed in the background. The analysis:

• Classifies the vendor’s position into one of:
  • Vendor Agreed — accepted and will issue a credit or void.
  • Partial Agreement — offers partial credit or an adjustment.
  • Disagreed (with evidence) — rejects, but provided documentation.
  • Disagreed (no evidence) — rejects without providing proof.
  • Requested Information — needs more detail before responding.
• Classifies any attachments the vendor sent (for example, detecting that an attached PDF is an invoice), so an adjusted invoice can be picked up.
• Suggests a next action based on the position — typically Resolve when the vendor agreed, or Draft Follow-up otherwise.

Receiving a response moves the dispute from awaiting-vendor back to Active, and the panel surfaces a Vendor Response Received banner with the categorized position, a short summary, and a confidence indicator.

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Confirm or adjust the categorization

The categorization is the AI’s read of the reply, not a final decision. Review the position and summary against the actual message text, then act on the suggested next step — confirm the AI’s read by taking the suggested action, or choose a different action if you disagree.

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Next steps

• Follow up on a dispute — when the vendor disagrees, partially agrees, or needs more information.
• Handle an adjusted invoice — when the vendor sends a corrected invoice.
• Resolve a dispute — when the vendor agrees and you’re ready to close it out.