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There are three ways to get help in LiftAI: search this help center, ask the Lift AI assistant, or contact the team with Request Support.

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Ask the Lift AI assistant first

If you are a Consultant, the fastest answers often come from the Lift AI assistant. Select Ask Lift AI in the top bar to ask questions about your portfolio — for example which properties have open tickets or how spending is trending. See Ask the assistant. Use the assistant for questions about your own data and for how-to guidance. Use Request Support (below) when something is broken, when you need a person, or for billing and account questions.

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Browse the help center

The Help Center icon at the bottom of the sidebar opens this site (help.liftai.com) in a new tab. It has step-by-step articles for the main tasks in LiftAI.

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Contact support

When you need the LiftAI team, select Request Support at the bottom of the sidebar. A short form opens where you:
1

Choose a category

Pick the option that best fits: Question, Problem, Feature request, or Billing.
2

Describe what you need

Write your message in the Message box. Include details such as the property or invoice involved so the team can help faster.
3

Send it

Select Send. The page you were on is included automatically to give the team context, and they follow up by email.
For the full walkthrough, see Submit a support request.
If the form fails to send, your message is kept so you can try again. You can also email the team directly at support@liftai.com.