> ## Documentation Index
> Fetch the complete documentation index at: https://help.liftai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add attachments to a ticket

> How to attach and manage documents on a ticket.

A ticket can carry the source document behind it — a service report, work order, or inspection certificate. Use this article to attach a document to a ticket so it can be reviewed and downloaded later.

<Note>
  Adding attachments is limited to the **consultant** role. Once attached, the file can be downloaded by **consultant** and **client** roles. See [Download a ticket's file](/tickets/download-ticket-file).
</Note>

## Attach a document while adding a ticket

The most common way to attach a file is to upload the document and create the ticket from it in one flow.

<Steps>
  <Step title="Upload the document">
    Select **Upload Document** and choose the file. The uploader accepts PDFs (up to 5 MB).
  </Step>

  <Step title="Tag the pages as a Ticket">
    Lift AI walks you through the PDF's pages so you can mark which ones make up the ticket. Tag the document as a **Ticket**.
  </Step>

  <Step title="Fill in and save the ticket">
    Complete the ticket form and save. The uploaded document is attached to the new ticket as its primary file. See [Create a ticket](/tickets/create-a-ticket).
  </Step>
</Steps>

## How attachments behave

* **Primary document** — each ticket has one primary attachment, which is the file offered for download on the ticket.
* **PDF page numbers** — a PDF attachment is linked to a specific page. A page number is required for PDF attachments and is not allowed on non-PDF files such as images.
* **Multiple files** — a ticket can hold more than one attachment.

<Note>
  In the flow above you fill in the ticket yourself; the file is simply attached. Tickets that Lift AI creates automatically from documents it processes are instead marked **processed by AI** — see [Check a ticket's data status](/tickets/ticket-data-status).
</Note>

<Tip>
  To retrieve a file already attached to a ticket, see [Download a ticket's file](/tickets/download-ticket-file).
</Tip>