> ## Documentation Index
> Fetch the complete documentation index at: https://help.liftai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit a ticket and its fields

> How to update a ticket's details, and the required fields and validation rules.

You can correct or complete a ticket's details after it is created — fix a time, add the work performed, or change the entry type. Use this article to edit a ticket and to understand the rules Lift AI enforces when you save.

<Note>
  Editing tickets is limited to the **consultant** role. Other roles can view tickets and download their files but cannot change them.
</Note>

## Open a ticket for editing

<Steps>
  <Step title="Find the ticket">
    Open the [Tickets table](/tickets/browse-tickets) and locate the row you want to change.
  </Step>

  <Step title="Open the actions menu">
    Select the actions menu at the end of the row and choose **Edit**. The **Edit Ticket** dialog opens with the ticket's current values.
  </Step>

  <Step title="Make changes and save">
    Update the fields and select **Save**.
  </Step>
</Steps>

## What you can change

The Edit Ticket form has the same **General** and **Ticket** sections as creating a ticket: property, invoice, service provider, ticket number, entry type, problem and work fields, cars serviced, times, and notes. See [Create a ticket](/tickets/create-a-ticket) for what each field holds.

Changing the **Entry Type** changes which fields appear. Switching to a callback type adds the problem fields and a call time; switching to scheduled work removes them and relabels the time fields.

<Note>
  Changing the property resets the cars-serviced selection, because the available lifts come from the selected property.
</Note>

## Required fields and validation

Lift AI checks the form before saving and shows an inline error for anything invalid:

* **Ticket Number** — required, up to 20 characters.
* **Property** — required.
* **Service Provider** — required.
* **Cars serviced** — each selected lift must belong to the chosen property.
* **Work field** — the **Corrective Action** (callbacks) or **Work Performed** (scheduled work) field is required.
* **Problem Description** — required for callback types (Regular, Emergency/Entrapment, Deferred).
* **Times** — for scheduled work, the departure time must be after the arrival time. Times cannot be set in the future, and the year must be valid.

<Note>
  The **Invoice** field is available only after you select a property, since the list of invoices comes from the chosen property.
</Note>

Because ticket changes can affect performance, saving an edit refreshes the related KPIs. See [Track maintenance performance from tickets](/tickets/maintenance-performance).