> ## Documentation Index
> Fetch the complete documentation index at: https://help.liftai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Browse and search service tickets

> How to open Tickets to see all callbacks, maintenance visits, repairs, and inspections.

The Tickets page is where every service record for your portfolio lives: callbacks, emergency responses, maintenance visits, modernizations, inspections, and repairs. Use this article to open the page, filter to the records you need, and read a ticket's full details.

<Note>
  Tickets are available to the **consultant** and **client** roles. Consultants can also act on tickets (edit, delete, attach files); clients can view tickets and download their files.
</Note>

## Open the Tickets page

Select **Tickets** in the main navigation. The page opens to a table of tickets for the date range currently selected in your portfolio. See [Get around Lift AI](/getting-started/navigate-liftai) for how the navigation and date range work.

At the top of the page, a performance summary shows how this set of tickets is trending. See [Track maintenance performance from tickets](/tickets/maintenance-performance).

## Read the table

Each row is one ticket. The table shows columns including:

* **Ticket #** — the ticket's identifier.
* **Entry Type** — the kind of service, such as Regular Callback or Maintenance Visit. See [Understand the ticket types](/tickets/ticket-types).
* **Arrival Time** — when work began, shown in the property's time zone.
* **Property** and **Portfolio** — where the work was performed. For consultants, the property name links to the [property details page](/portfolio/property-details).
* **Provider** — the service provider who did the work.
* **Problem Description** and **Work Performed** — what happened and what was done.

Some columns are hidden by default. Use the **Columns** button in the table toolbar to show or hide columns such as Departure Time, Call Time, and the time-tracking fields.

## Search and filter

<Steps>
  <Step title="Quick search">
    Use the search box at the top of the page to filter across tickets, including by property and provider name.
  </Step>

  <Step title="Column filters">
    Filter the **Entry Type** column to one or more types, or filter the **Property** column to a single property. Sort a column by selecting its header.
  </Step>

  <Step title="Date range">
    Tickets are scoped to the selected date range. Change the range to widen or narrow the records you see.
  </Step>
</Steps>

## Open a ticket's details

Select a row to expand it. The expanded panel shows the full record — call, arrival, and departure times; the cars serviced; problem details; work performed; and a **File** entry to download the source document. See [Download a ticket's file](/tickets/download-ticket-file).

<Tip>
  Use **Export** in the table toolbar to download the current, filtered set of tickets as a file for reporting outside Lift AI.
</Tip>

A ticket that was created automatically from an uploaded document is marked as **processed by AI**, a sign it may need a quick check for accuracy. See [Check a ticket's data status](/tickets/ticket-data-status).