> ## Documentation Index
> Fetch the complete documentation index at: https://help.liftai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Submit a support request

> How to use Request Support in the sidebar to send a question, problem, feature request, or billing issue to the LiftAI team.

When you need help, you can send a request to the LiftAI team without leaving the app. The **Request Support** button opens a short form that goes straight to LiftAI.

## Open the support form

In the left sidebar, select the **request support** icon (the support agent symbol). A **Contact support** dialog opens.

## Fill out and send your request

<Steps>
  <Step title="Choose a category">
    Pick the option that best fits your request:

    * **Question** — you're not sure how something works.
    * **Problem** — something isn't working as expected.
    * **Feature request** — you'd like LiftAI to do something new.
    * **Billing** — a question or issue about billing.
  </Step>

  <Step title="Describe what you need">
    In the **Message** field, explain your question or issue. The more detail you give, the faster the team can help.
  </Step>

  <Step title="Send">
    Select **Send**. When it goes through, you'll see a confirmation that the team will follow up by email.
  </Step>
</Steps>

Your request goes directly to the LiftAI team along with the page you were on when you sent it, so the team has context.

<Note>
  If sending fails, the form stays open with your message intact so you can try again. You can also email **[support@liftai.com](mailto:support@liftai.com)** directly.
</Note>

<Tip>
  Looking for an answer right away? Search the [Help Center](https://help.liftai.com) or ask the in-app **Lift AI** assistant before opening a request.
</Tip>

## What happens next

You'll get an email acknowledgment, and you can reply to it to follow up. See [What happens after you submit a request](/support/after-you-submit).

## Related

* [What happens after you submit a request](/support/after-you-submit)
* [Get help](/getting-started/get-help)