> ## Documentation Index
> Fetch the complete documentation index at: https://help.liftai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Read property performance KPIs

> What the maintenance-completion, callback-rate, and emergency-response metrics on a property mean.

The **Performance KPIs** on a property's Overview tab (and on the Portfolio Overview) summarize how its elevators are performing over the selected period. This article explains what each metric means.

<Note>
  The **consultant** and **client** roles both see the Performance KPIs on the Portfolio Overview. The per-property Overview tab and the Elevators tab live on a property's detail page, which only consultants can open — so clients see these KPIs on the Portfolio Overview only. The numbers reflect the date range set in the page filters, so changing the period changes them.
</Note>

## The metrics

<Steps>
  <Step title="Maintenance Visits">
    How many maintenance visits the elevators received in the selected period. Select the metric to jump to the matching visit tickets.
  </Step>

  <Step title="Maintenance Completion">
    The share of scheduled maintenance that was actually completed. A higher percentage is better; Lift AI flags values below target so you can spot buildings where the service provider is falling behind.
  </Step>

  <Step title="Callbacks and Callback Rate">
    **Callbacks** counts how many times an elevator broke down in the period. The **Annualized Callback Rate** projects that to a per-year rate per elevator, so you can compare buildings of different sizes. A lower rate is better.
  </Step>

  <Step title="Emergency Calls and Emergency Call Rate">
    **Emergency Calls** counts breakdowns that caused an entrapment or other urgent situation. The **Annualized Emergency Call Rate** expresses how often, per year, an elevator breaks down in a way that traps a passenger or demands an urgent response. A lower rate is better.
  </Step>
</Steps>

## Where these appear

* **Portfolio Overview** — all four KPIs (including Maintenance Completion) summarized across your whole selection. See [Browse your property portfolio](/portfolio/browse-portfolio).
* **Property Overview tab** — Maintenance Visits, Emergency Calls / Rate, and Callbacks / Rate for that one property. (Maintenance Completion isn't shown here — find it on the Portfolio Overview or, per elevator, on the Elevators tab.) See [Open a property's details](/portfolio/property-details).
* **Elevators tab** — the metrics, including Maintenance Completion, broken down per elevator with good/needs-attention indicators. See [View an individual lift](/portfolio/view-a-lift).

<Tip>
  The KPI cards are clickable. Selecting one opens the underlying tickets — for example, the callbacks or emergency calls behind the number — so you can see what drove it.
</Tip>

## Related

* [Open a property's details](/portfolio/property-details)
* [Find your worst-performing properties](/portfolio/bottom-performers)
* [Browse tickets](/tickets/browse-tickets)
* [Compliance dashboard](/compliance/compliance-dashboard)