> ## Documentation Index
> Fetch the complete documentation index at: https://help.liftai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help and contact support

> How to reach the LiftAI team with Request Support, and when to ask the Lift AI assistant instead.

There are three ways to get help in LiftAI: search this help center, ask the
**Lift AI assistant**, or contact the team with **Request Support**.

## Ask the Lift AI assistant first

If you are a Consultant, the fastest answers often come from the **Lift AI
assistant**. Select **Ask Lift AI** in the top bar to ask questions about your
portfolio — for example which properties have open tickets or how spending is
trending. See [Ask the assistant](/assistant/ask-the-assistant).

Use the assistant for questions about your own data and for how-to guidance. Use
Request Support (below) when something is broken, when you need a person, or for
billing and account questions.

## Browse the help center

The **Help Center** icon at the bottom of the sidebar opens this site
([help.liftai.com](https://help.liftai.com)) in a new tab. It has step-by-step
articles for the main tasks in LiftAI.

## Contact support

When you need the LiftAI team, select **Request Support** at the bottom of the
sidebar. A short form opens where you:

<Steps>
  <Step title="Choose a category">
    Pick the option that best fits: **Question**, **Problem**, **Feature request**,
    or **Billing**.
  </Step>

  <Step title="Describe what you need">
    Write your message in the **Message** box. Include details such as the property
    or invoice involved so the team can help faster.
  </Step>

  <Step title="Send it">
    Select **Send**. The page you were on is included automatically to give the team
    context, and they follow up by email.
  </Step>
</Steps>

For the full walkthrough, see
[Submit a support request](/support/submit-a-support-request).

<Note>
  If the form fails to send, your message is kept so you can try again. You can
  also email the team directly at
  [support@liftai.com](mailto:support@liftai.com).
</Note>