> ## Documentation Index
> Fetch the complete documentation index at: https://help.liftai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Withdraw or reopen a dispute

> How to close a dispute without resolution, and how to reopen a dispute that was already closed.

Not every dispute ends in a settlement. You can **withdraw** a dispute to close it without a resolution, and you can **reopen** a resolved dispute to pick it back up.

## Withdraw a dispute

Withdrawing closes a dispute without recording a resolution — use it when you decide not to pursue the charge further.

<Steps>
  <Step title="Open the Dispute tab">
    Open the invoice and go to the **Dispute** tab. While a dispute is active, you'll see a **Withdraw Dispute** action.
  </Step>

  <Step title="Confirm">
    Choose **Withdraw Dispute** and confirm in the dialog. The dispute moves to **Withdrawn** and is closed without a resolution.
  </Step>
</Steps>

<Warning>
  The withdraw confirmation dialog states that withdrawing **cannot be undone** and that the dispute will be closed without resolution. Treat a withdrawal as final.
</Warning>

## Reopen a resolved dispute

If you marked a dispute **Resolved** but need to keep working it — for example, the credit never landed or the vendor reopened the conversation — you can reopen it.

<Steps>
  <Step title="Open the resolved dispute">
    Open the invoice and go to the **Dispute** tab. A resolved dispute shows its resolution details with a **Reopen Dispute** action.
  </Step>

  <Step title="Confirm the reopen">
    Choose **Reopen Dispute** and confirm. The dispute returns to an **active** state.
  </Step>
</Steps>

<Warning>
  Reopening a dispute **clears the previous resolution** — including the recorded resolution type, settled amount, and savings. You'll need to resolve the dispute again to record a new outcome.
</Warning>

## Related

* [Resolve a dispute and record savings](/disputes/resolve-a-dispute)