> ## Documentation Index
> Fetch the complete documentation index at: https://help.liftai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send a follow-up on a stalled dispute

> How to chase a non-responsive vendor and what the follow-up limit and stalled-dispute indicators mean.

When a vendor goes quiet after you've sent a dispute, you can send a follow-up to chase a response. The dispute agent drafts the follow-up for you, tracks how many you've sent, and flags the dispute when it needs your attention.

## Send a follow-up

A dispute that's waiting on the vendor shows as **Awaiting Vendor** in the status header on the **Dispute** tab. When the agent suggests chasing the vendor, it surfaces a follow-up action in the suggestion banner.

<Steps>
  <Step title="Open the Dispute tab">
    Open the invoice and go to the **Dispute** tab. The status header shows the current status and how long it's been since your last contact with the vendor.
  </Step>

  <Step title="Generate the follow-up draft">
    Use the suggested follow-up action. The agent generates a follow-up email draft, marked with an **AI Draft** chip, that references the original dispute.
  </Step>

  <Step title="Review, edit, and send">
    Check the recipient, subject, and body, edit anything you want, then choose **Send Email**. For details on editing and sending, see [Draft and send a dispute email](/disputes/draft-and-send-dispute-email).
  </Step>
</Steps>

<Note>
  The follow-up reuses the dispute's existing recipient and CC addresses, so it stays on the same thread as the original dispute email.
</Note>

## The follow-up counter and limit

The status header shows a follow-up count against a maximum, for example **Follow-ups: 1/3**. The default maximum is **3** follow-ups. The count appears once you've sent at least one follow-up.

<Tip>
  Use the count to gauge how hard you've already pushed. If you're approaching the limit with no response, it may be time to resolve or withdraw the dispute rather than keep chasing. See [Resolve a dispute and record savings](/disputes/resolve-a-dispute) and [Withdraw or reopen a dispute](/disputes/withdraw-or-reopen-dispute).
</Tip>

## Days since last contact

When a dispute is active, the status header shows a **days since last contact** indicator (for example, *12d since last contact*). This counts the days since the last communication on the dispute and helps you spot disputes that have gone stale.

## The attention badge on the Dispute tab

The **Dispute** tab shows a red dot badge when the dispute needs action. The badge appears when:

* the dispute is **active**, or
* the dispute is **awaiting the vendor** and it's been **10 or more days** since your last contact.

Use the badge as a prompt to come back to a stalled dispute and decide whether to follow up, resolve, or withdraw.

## Related

* [Draft and send a dispute email](/disputes/draft-and-send-dispute-email)
* [Track a vendor's response](/disputes/track-vendor-response)
* [Resolve a dispute and record savings](/disputes/resolve-a-dispute)
* [Withdraw or reopen a dispute](/disputes/withdraw-or-reopen-dispute)