> ## Documentation Index
> Fetch the complete documentation index at: https://help.liftai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What the Lift AI assistant can and can't do

> The kinds of questions the Lift AI assistant answers and its current limits.

The **Lift AI assistant** is a portfolio assistant: it answers questions about your LiftAI data and about how to use the platform. This article explains the kinds of questions it's built for and where its limits are. It's a **consultant** feature.

<Note>
  If you don't see **Ask Lift AI** in the top bar, the assistant isn't enabled for your account. See [Ask the Lift AI assistant a question](/assistant/ask-the-assistant) and [Get help](/getting-started/get-help).
</Note>

## What it can help with

The assistant works across your portfolio data, including:

* **Tickets** and **callbacks** — for example, which elevators missed maintenance last month, or callback-rate trends for a property over the past 12 months.
* **Invoices** — questions about what's been billed, including line items, charges, and dispute history. It can also tell you which contract and service provider covers a given elevator, but it can't explain a contract's terms or coverage.
* **Spending** — how money breaks down by category, with invoice and proposal spend shown side by side.
* **Properties** — how a property is doing this quarter.
* **Compliance** — for example, which certificates are expiring in the next 90 days.
* **Invoice review rules** — when you finalize an invoice decision that differs from Lift AI's recommendation, it can suggest per-contract review rules for you to add, so the next review on that contract gets it right. See [How contracts power invoice AI review](/contracts/contracts-and-ai-review#suggest-rules-from-a-disagreement).

It can also explain **how to use LiftAI** itself. Ask follow-up questions in the same conversation to dig deeper — the assistant keeps the context of what you've already discussed.

## What it can't do

* **It stays on topic.** The assistant is scoped to LiftAI and your portfolio data. Ask it something unrelated to elevators, your portfolio, or the platform, and it will decline rather than answer off-topic. {/* VERIFY: exact off-topic decline wording/behavior is set server-side in the genui chat backend, not in the webapp UI reviewed here. */}
* **It only sees data you have access to.** The assistant can't surface portfolios, properties, or records that your role and account don't already give you.
* **It acts only with your confirmation.** It can draft contract review rules for you to add with a click, but it won't approve an invoice, otherwise change a contract, or edit a ticket on its own — use the relevant page in LiftAI for those.

<Note>
  Answers are generated and can occasionally be incomplete or wrong. For decisions that matter, confirm against the underlying record in LiftAI.
</Note>

## Next steps

* [Ask the Lift AI assistant a question](/assistant/ask-the-assistant) to open it and start a conversation.
* [Maintenance performance](/tickets/maintenance-performance) for how maintenance data is tracked.
* Something not working? See [Get help](/getting-started/get-help).